Privacy Policy

1. Overview

BigBazar Online Catalog uses WhatsApp Business API to respond to catalog inquiries, share product information, provide customer support, and communicate about orders or service requests. This Privacy Policy explains how we collect, use, store, and protect information when you interact with us through WhatsApp or this website.

2. Information We Collect

When you contact us or send an inquiry through WhatsApp, we may collect:

• Your name, phone number, and WhatsApp profile information that you choose to share.
• Messages, product inquiries, order details, quantities, and support requests.
• Delivery or billing details if needed to process your request.
• Basic technical information related to website usage, such as browser type and page interactions.

3. How We Use Your Information

We use your information to:

• Reply to your WhatsApp messages and catalog inquiries.
• Prepare quotations, confirm product availability, and process orders.
• Provide customer service and after-sales support.
• Send order updates, service notifications, or requested product information.
• Improve our catalog, services, and customer communication process.

4. WhatsApp Communications

By contacting us on WhatsApp or submitting an inquiry through this catalog, you agree that we may communicate with you through WhatsApp for the purpose of responding to your request. We do not send unrelated promotional messages unless you have opted in or requested such updates. You can ask us to stop messaging you at any time.

5. Sharing of Information

We do not sell your personal information. We may share limited information only when necessary with service providers, delivery partners, payment processors, or technology providers who help us operate the catalog, WhatsApp messaging, order fulfillment, or customer support. We may also disclose information if required by law.

6. Data Retention

We keep your information only for as long as needed to respond to your inquiries, complete transactions, provide support, meet legal or accounting requirements, and maintain business records. When information is no longer required, we take reasonable steps to delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. No digital communication method is completely secure, but we work to protect your information with appropriate controls.

8. Your Choices and Rights

You may contact us to request access, correction, or deletion of your personal information, subject to applicable law and business record requirements. You may also opt out of WhatsApp messages by replying with a request to stop receiving messages.

9. Third-Party Services

WhatsApp is provided by Meta Platforms, Inc. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices. This website may include links to third-party services, and we are not responsible for their privacy practices.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our official WhatsApp number or customer support channel listed on this website.